FAQs
FAQs.
Frequently Asked Questions
Can't find what you're looking for? Feel free to contact us and our team will be happy to help.
Orders
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us at support@atorq.com.au as soon as possible if you need to make changes. We cannot guarantee modifications once an order has been dispatched.
How will I know my order has been confirmed?
You will receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don't see it in your inbox.
Shipping & Delivery
Where do you ship to?
We currently ship within Australia. Please refer to our Shipping and Delivery page for full details.
How long does delivery take?
Delivery times vary depending on your location. Standard shipping typically takes 3–7 business days. Express options may be available at checkout.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link.
Returns & Refunds
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Please visit our Refund Policy page for full details.
How do I initiate a return?
Contact us at support@atorq.com.au with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–7 business days to your original payment method.
Products
Are your products covered by a warranty?
Yes, our products come with a manufacturer's warranty. Please contact us for specific warranty information relating to your product.
What if I received a damaged or incorrect item?
We sincerely apologise for any inconvenience. Please contact us at support@atorq.com.au within 48 hours of receiving your order with photos of the issue, and we will resolve it promptly.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.