Refund Policy
Refund Policy.

CLEARANCE: PUBLIC
DATA MANIFEST
SYS.DOC // REFUND-POLICY
LAST UPDATED: 2026.07.26

Refund Policy

Last updated: July 2026

At ATORQ, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item is unused and in the same condition as received
  • The item is in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

Items that are damaged due to misuse, or that are missing parts not due to our error, may not be eligible for a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable at the time of purchase
  • Items that have been used, altered, or damaged after delivery
  • Gift cards

How to Initiate a Return

To start a return, please contact us at support@atorq.com.au with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Our team will respond within 1–2 business days with return instructions. Please do not send items back without prior authorisation.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you would like to exchange an item for a different size or variant, please contact us at support@atorq.com.au. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@atorq.com.au with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund, contact us at support@atorq.com.au and we will investigate promptly.

Contact Us

For any questions about our Refund Policy, please reach out to us at support@atorq.com.au. We're happy to assist.