Shipping and Delivery
Shipping and Delivery.
Shipping and Delivery
At ATORQ, we are committed to getting your order to you as quickly and safely as possible. Please read the information below to understand our shipping process and estimated delivery timeframes.
Where We Ship
We currently ship to all states and territories within Australia. At this time, we do not offer international shipping, but we hope to expand in the future.
Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 business days |
| Express Shipping | 1–3 business days |
Delivery times are estimates only and may vary depending on your location and carrier delays. Remote or rural areas may experience longer delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method. We may offer free standard shipping on orders over a certain value — please check our website or current promotions for details.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order directly through the carrier's website.
Delivery Issues
If your order has not arrived within the estimated timeframe, please first check your tracking information. If you are still experiencing issues, contact us at support@atorq.com.au and we will investigate on your behalf.
Incorrect Address
Please ensure your shipping address is correct at the time of checkout. ATORQ is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@atorq.com.au before your order is dispatched.
Contact Us
If you have any questions about shipping or your delivery, please don't hesitate to reach out to us at support@atorq.com.au. We're happy to help.